Important Information – Covid 19
We are delighted to be able to welcome guests back to Harpers Cottage from 04th July.
However, the Government is only allowing accommodation businesses to re-open subject to certain conditions being met. We have been issued with protocols that outline new cleaning and safety requirements and we are happy to tell you that we have met with Visit Britain’s very high C-19 cleaning standards. These are to ensure your safety, and that of our staff, and our family. It will, however, mean that things are slightly different from usual, and we will be asking for your cooperation with a few things. You can see them here
Cleaning will take extra time – we now have to “double clean” – first our usual high level cleaning, and then going over everything again with a virucidal sanitiser. We also have to rewash crockery (even clean stuff) between guests. This means that we need extra time for each changeover, so arrival and departure times will now be 5pm arrival (rather than 4pm), and 9.30 am departure (rather than the usual 10am). We understand it is inconvenient, but it is really important that you allow us this extra time to ensure your safety. Please help us by observing these times.
Septic Tank – Please DO NOT use bleach or anti-bacterial products in the sink, as they will upset the septic tank. The cleaning materials supplied are eco-friendly, and we have supplied you with antiseptic wipes for disinfecting surfaces without upsetting the water treatment system.
In addition to our usual welcome packs, guests will find gloves, masks, hand sanitiser and disinfectant surface wipes in their cottage. Everything you need for a trip to the supermarket, if you’ve forgotten to bring any with you. 😊
Please Strip your Beds before leaving – Not glamorous, on the last day of your holiday, we know. However, as 7/10 people who have had the antibody test did not have any symptoms, the Government is advising we have to assume that someone in your party COULD be carrying the virus. The main route for contracting the virus is airborne, and it is considered that removing bedding could make the virus airborne, which is why they advise asking guests to strip the beds themselves.
Please empty all bins (including bathroom bins) and put into the outside bins.
Please fill the dishwasher with a full load of crockery and cutlery and set it running before leaving (do not empty it). We are now required to re-wash everything between guests, so it would help hugely if you could put all plates, cutlery, cups etc in the dishwasher before leaving, not just your breakfast things.
Some things may be missing – to reduce the risk of touch contamination, we have been advised to remove as much as possible from the cottages. This means that decorative cushions and throws, ornaments, paper information leaflets, toys, games, etc have been kept to a minimum. We have also reduced the quantity of some kitchen equipment, as the requirement to rewash every item between guests (even if it is clean) would not be possible in the time with the usual quantities.
If you develop symptoms – we sincerely hope that you will have a happy and healthy holiday. However, should a member of your party develop symptoms, the Government advice is to return to your primary residence, and self-isolate there for a period of 7 days (14 days for the other group members). Please do let us know if you do develop symptoms, as the cleaning protocols for the cottages are different.
We hope that you will have a fabulous holiday. The “new normal” may be slightly different than what we are all used to, but it is great to be able to get away again, and if we all take responsibility for minimising risk, then hopefully we won’t get locked down again!
If you have any questions, please call us – landline 01579 383745, Ute’s mobile 07786087257
A very warm welcome to Harper’s Cottage where we hope you, and your four legged companion/s if you’ve brought any, have a wonderful stay. We are always around to help with any questions that you might have so either drop round to the house or give us a call (01579 383745) anytime.
We’ve tried to include information here that may be useful, like local doctors, dentists, hospitals, churches, ATMs, taxis, post offices, car repair garages and vets.
IMPORTANT – Harper’s Cottage is not connected to mains sewerage. It is very important for the correct functioning of the system that NO animal fats are put down the sink (please wait until it has congealed, and put the solid matter in the bin). We are also unable to use bleach, anti-bacterial detergents or any biological agents. We therefore provide you with environmentally suitable washing machine, dishwasher and cleaning agents and would be grateful if you would ONLY use these.
Please also DO NOT dispose of tampons, sanitary towels, condoms etc down the loo. We have provided covered bins in all bathrooms for this purpose. This will prevent any unpleasant back-ups in the system which could affect your enjoyment of your holiday. Thank you for your cooperation on this issue.
Health & Safety
You are very welcome to use the garden as well as the adjoining fields below Harper’s but we ask you please to be aware of the hazards. All the fencing is topped with barbed wire for stock control, and not suitable for climbing on or over; some of this is concealed so please don’t leave dogs unattended. There are some weeks in the year where sheep will be in the bottom field; if you’re not sure how your dog/s will react, don’t risk going in. If you go walking in the fields please make sure that you wear appropriate boots with good soles (they’re quite steep) and close all the gates after you. Please also check when you exit the second gate that our own dogs aren’t in our garden (shout if you need to ask!) as we have seven and don’t want to frighten yours!
The fence around the bottom field is sheep proof but there are areas where a determined dog could get through so do watch them in there and have them on a lead if you’re not confident on recalling them.
Bin liners are provided. Please put any full bin liners, tied at the top, in one of the black dustbins outside.
Recycling – leave all items that can be recycled (bottles, plastic, card/paper) in the other black bin and we will sort that.
There are a number of small taxi firms which operate locally – advance booking is definitely recommended! There is a Black Cab system in Plymouth itself and it is fairly easy to hail a cab or find one at one of the cab ranks. Kit Hill Cars also has a people carrier, which takes up to seven passengers – 07920 473747. Two other Saltash-based firms – Double Two can be contacted on (01752) 848422 (ask for Lionel!) and Cottons on (01752) 848484. Our postcode for SatNav is PL17 7HJ but as this covers a big area we suggest you ask them to use Google and head for Trehill Holiday Cottages; we’re next door!
Tesco is our closest supermarket (also has a petrol station) and is left at the second roundabout on the road from here to Tavistock; you’ll pass Ginsters pasty factory on your right then take the next right.
There is a Waitrose on the road to Saltash/Plymouth about 20 mins away with LIDL just over the roundabout.
There is a Morrison’s, Aldi and Pets at home in Liskeard, about 20 mins away.
Tre Pol Pen on the road to Launceston is our nearest farm shop and if you carry on into Launceston there’s a Tesco Superstore, M&S Food and Pets at Home.
Health and Emergencies
Callington Health Centre
Haye Road, Callington
T 01579 382666 SN PL17 7JJ W www.tamarvalleyhealth.org.uk/
The Archway Dental Centre
5-6 Well Street, Callington
T 01579 383300 SN PL17 7AU
St Mellion Dental Clinic
Briston Orchard, St Mellion
T 01579 350831 SN PL12 6RQ W www.stmelliondentalclinic.co.uk
Derriford Hospital, Plymouth (large teaching hospital with full A&E department)
T Switchboard 08451 558155 SN PL6 8DH
Liskeard Community Hospital (10 miles away)
Minor Injuries clinic 8 am to 10 pm daily (they do have an X-ray department). Generally much shorter waiting times than Derriford, so would be my go-to option rather than Derriford A&E for non-life-threatening situations during opening hours.
T 01579 373500 SN PL14 3XD
Saltash Osteopathy Clinic
The Lodge, Brooks Hill, Saltash
T 01752 848543 or 07904 376964 SN PL12 6BP W www.saltashosteopath.co.uk
Calweton Veterinary Group in Callington is next to the Ginsters factory on the way to Tesco and no more than a three minute drive. The address is 79 Tavistock Rd, Callington and they have a 24-hour helpline:
T 01579 383231 SN PL17 7RD W www.calwetonvets.com
Our own vet is Glebe at Lezant, bit further away but we love them!
T 01579 371295 SN PL15 9PP W www.glebevets.co.uk
6 Regal House, Fore Street, Saltash
T 01752 848958 SN PL12 6JR
19 Fore Street, Saltash
T 01752 842606 SN PL12 6AF
Regal House, Fore Street, Saltash
T 01752 845616 SN PL12 6JR
17-18 Fore Street, Callington
T 01579 383106 SN PL17 7AE
Central Control – 0990 777444
Callington – 01579 382203
Saltash – 01752 853223